Privacy Policy

1.Introduction

A Haute Imobiliária respects your privacy and is committed to protecting your personal data, in accordance with the General Data Protection Law (Law No. 13,709/2018, the LGPD). This policy explains what data we collect and how we use it.

2.Data we collect

• Identification and contact data: name, phone, WhatsApp, and e-mail provided in forms.
• Interest data: properties viewed, search preferences, and messages sent.
• Browsing data: IP address, device type, pages accessed, and cookies.

3.How we collect it

Data is collected when you fill out a contact form, request a visit, contact us via WhatsApp, or browse the website. Some browsing information is obtained automatically through cookies and analytics tools.

4.Purposes of processing

• Respond to contacts and follow up on visit and service requests.
• Present properties and opportunities compatible with your interests.
• Direct you to the agent responsible for your service.
• Improve the website, measure performance, and prevent fraud.

5.Legal basis

We process your data based on your consent, the performance of preliminary procedures related to a contract at your request, and the legitimate interest of Haute in providing and improving its services, always respecting your rights.

6.Data sharing

Your data may be shared with:

• Agents and partners involved in serving you.
• Management and technology tools that we use to operate the website and customer service, under confidentiality obligations.
• Authorities, when required by law or court order.

We do not sell your personal data to third parties.

7.Cookies

We use cookies to remember preferences, understand how the website is used, and improve your experience. You can manage or disable cookies in your browser settings, aware that some functions may be affected.

8.Your rights

Under the LGPD, you may, at any time:

• Confirm the existence of processing and access your data.
• Correct incomplete, inaccurate, or outdated data.
• Request anonymization, blocking, or deletion of unnecessary data.
• Revoke consent and request deletion of data processed on that basis.

9.Security

We adopt technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Despite our efforts, no system is completely immune to risks.

10.Retention

We keep your data for the time necessary to provide the service and comply with legal obligations. Once these purposes end, the data is deleted or anonymized.

11.Data Processing Officer

To exercise your rights or clarify privacy questions, contact us by e-mail [email protected]. We will respond as soon as possible.

12.Changes to this policy

This policy may be updated periodically. The current version will always be the one published on this page, with the date of the last update indicated above.